Make Better Decisions with the “Force Field Analysis” Tool
Should you, or should you not? Go or no go? Yes or No? Option A or Option B? Decisions can be perplexing, even excruciating at times. To make it easier, consider using the “Force Field” Analysis—sometimes know as the Ben Franklin T. The Force Field Analysis helps make the positives and negatives of making a
The Cost of Ignoring the Law of Entropy
It’s a struggle, I think, for every human being on the planet to obey this law consistently. It’s a law that I’m convinced separates the sheep from the goats, the high performers from the rest and, honestly, the haves from the have-nots. And I’m not talking exclusively about money. Bottom line is—those who obey this
Attend the Baldrige Performance Excellence Awards on June 9th
SAVE THE DATE: The 2011 Kentucky Center for Performance Excellence Conference and Award Banquet will be held June 9 at Capitol Plaza Hotel in Frankfort, KY. Four talented, passionate Baldrige Leaders from Maryland, Texas, Indiana, and Florida will speak on how the Baldrige model helped them achieve performance excellence at their organizations. They will share
Web Development Team Uses Six Sigma To Deliver Features On Time
See the entire article, published in iSixSigma magazine, here. A web development team (DevTeam) at a large software firm was struggling to deliver its primary product—entertainment related web features—on time. This led to embarrassing, hat-in-hand conversations with both internal and external customers who were expecting their new features, like pop-up notices of movie listings and
A Super-Satisfying Career Doesn’t Happen by Accident or “Luck”
If only building a successful career—one where you truly look forward to work each day—could be as easy as snapping your fingers and saying “blarney stone” three times—wouldn’t that be nic
Leadership Lessons of Great Presidents
George Washington worked alongside many great statesmen who were much more educated than he was. People like Ben Franklin, John and Sam Adams, Thomas Jefferson, Patrick Henry, Hamilton, Madison, Dic
The Ultimate Question?
Most customer feedback surveys aren’t very effective. More often than not, they are too long and take too much time, resulting in a very low response rate. But there is a new approach that asks
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