It’s a struggle, I think, for every human being on the planet to obey this law consistently. It’s a law that I’m convinced separates the sheep from the goats, the high performers from the rest and, honestly, the haves from the have-nots. And I’m not talking exclusively about money. Bottom line is—those who obey this

SAVE THE DATE: The 2011 Kentucky Center for Performance Excellence Conference and Award Banquet will be held June 9 at Capitol Plaza Hotel in Frankfort, KY. Four talented, passionate Baldrige Leaders from Maryland, Texas, Indiana, and Florida will speak on how the Baldrige model helped them achieve performance excellence at their organizations. They will share

See the entire article, published in iSixSigma magazine, here. A web development team (DevTeam) at a large software firm was struggling to deliver its primary product—entertainment related web features—on time. This led to embarrassing, hat-in-hand conversations with both internal and external customers who were expecting their new features, like pop-up notices of movie listings and

Six Sigma is a method of controlling variation in a system or process.  In other words, it’s a tool for creating a consistent, high quality customer experience

Lean is a method of reducing waste in a system or process.  Waste is considered anything your customer is not willing to pay you for.  There are at least seven and up to ten forms of waste that have been identified by Lean practitioners and high performing companies